Makes Sense in So Many Ways
Dwyer uses flat-rate pricing per job rather than time and materials-based pricing. We have found our approach better serves our customers and promotes quality craftsmanship. With flat-rate pricing, you know what you’re paying right off the bat. You don’t have to worry about technicians taking their time on the job to pad their paycheck. With Dwyer you get upfront, honest transactions that leave you with the highest quality work at the best rate.
Our Dispatch Fee Serves You
Even if you think you know what’s wrong (and it may appear obvious), we want to make sure there aren’t any other hidden issues, or underlying problems that go undetected. That’s why we have the dispatch fee: $69.95 for plumbing and $89.95 for heating and cooling. We need to see to see it in person. While homeowners may feel confident in their self-diagnosis after spending a few hours reading on the internet, Dwyer prefers that the correct diagnosis is made by our professionally certified technicians, so we can provide you with the best solution.
Other companies lump the costs of sending a technician to your home, making the diagnosis, etc., into their total on your final bill, but we keep the dispatch fee amount separate to help make sure our customers are better informed about the costs of each specific repair. Looking at our invoices, you can always be exactly sure what each task costs you.
We Put Our Proposals in Writing
After our experienced technician diagnoses the best course of action to remedy the problem, they will give you a written proposal for the repairs with the costs. By initialing beside the price, you then accept or decline all or specific recommendations before they begin their work. Our friendly, knowledgeable technicians will gladly explain the details of why the problem occurred, how it can be avoided and what can be done to provide a solution. We like to use our hard-earned expertise. Don’t be afraid to ask questions!
All of us at Dwyer want to make sure you’re always comfortable with our suggestions, which is why our technicians are not paid on commission. We provide honest, quality work for a reasonable price. We’re after long-term relationships with our customers and hope our family business can continue to proudly serve generations of northern Virginians to come.
Need an Estimate on Large Projects?
Dwyer provides free in-home estimates on certain replacement equipment, such as HVAC systems, but not on problems that require our technician to confirm the diagnosis. We also perform free estimates for large scope work, such as sewer replacements.
Our Warranty Policies
Here are the details on our labor and material warranties and accompanying terms and conditions:
Dwyer will remedy any deficiency in the labor craftsmanship, provided we receive prompt notice of the deficiency as follows: For Repair Service Work, Appliance/Fixture/Equipment Replacement and Installation Work: Within one (1) year of the date of substantial completion of the work performed; For Sewer and Drain-Clearing Working, and for Repair Service and Installations using Customer-Furnished Material: Within thirty (30) days of the date of substantial completion of the work performed. No warranty is given for the continued operation of the system or equipment repaired unless specifically noted in writing. The cost of additional work or new repairs will be quoted in advance at prevailing rates for you to accept or decline. Inspection work does not carry any warranty but does assure that all accessible components of the system have been examined by a trained and qualified technician.
Dwyer, subject to the availability of replacement material, will remedy any deficiency in the material we furnish to perform the work if we receive notice of the deficiency on or before one (1) year from the date of substantial completion of the work performed. The material furnished carries only the manufacturer’s limited warranty, if any, and Dwyer neither warrants such material nor adopts such warranty as our own. Dwyer excludes any implied warranties of merchantability or fitness for a particular purpose or use or otherwise on all material furnished for this job. There is no material warranty for customer-furnished material or equipment.
TERMS & CONDITIONS
Warranty work will be performed during regular hours (8:00 a.m. to 4:30 p.m. Monday through Friday except holidays) without charge. Emergency overtime warranty work will be performed upon a customer’s agreement to pay one-third (1/3) of the prevailing overtime price for the warranty task(s) performed. No warranty work will be performed if a customer’s account is past due. Warranty work performed does not extend the warranty period.